Capgemini Positioned in Leaders’ Quadrant for Help Desk Outsourcing

Steven Bobson, Europe & Americas Editor
September 09, 2012 /

Capgemini has been positioned in the leaders quadrant by Gartner Inc, in the latest “Magic Quadrant for Help Desk Outsourcing, Europe 2012″ based on its “ability to execute” and “completeness of vision.”

Steve Wanklin, Senior Vice President and Head of Global Operations for Infrastructure Services at Capgemini, said: “We are delighted to be positioned in the leaders quadrant by Gartner. We believe it is testament to our capabilities in Help Desk services, to help implement standardized and controlled desktop environments to suit customer needs, through high quality processes and robust technology.”

Over the course of the past 12 months Capgemini has significantly improved its standing along the “Ability to Execute” axis, moving ahead within the ‘Leaders quadrant’.

Capgemini’s Infrastructure Services offering comprises a comprehensive portfolio of services that map across all aspects of IT infrastructure including advisory, design, implementation and ongoing management, to serve as a true end-to-end capability focused on customer collaboration and business outcomes. Capgemini’s Infrastructure Services boasts of its global team of more than 11,000 technical experts.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact.

Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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