Queensland: We Will Use PwC’s Proposed Shared Services Model

Lucas Gilmore, “Big 4″ observer
November 24, 2010 /

PricewaterhouseCoopers’s recommendations regarding new approach to shared services model will be adopted in Queensland, Public Works and Information and Communication Technology Minister Robert Schwarten said today.

Schwarten disclosed the contents of the recommendation, saying three providers of shared services, namely the Queensland Health, the Department of Education and Training (DET) and a rest-of-Government provider, have been shown to be better than a one-size-fits-all shared services model in the government.

PwC’s review mentioned the soundness of the current shared services model, according to Schwarten. But there are already big agencies that enjoy independence in funding and delivering internal corporate services which include payrolls, he added, referring still to the content of the recommendation.

Schwarten said improving shared services model will give them the ability in focusing on how to deliver its Toward Q2: Tomorrow’s Queensland priorities.

The review of PwC partner McComiskie came after the Auditor-General’s Report No. 7 tackling major concerns in implementing Queensland’s health payroll system.

Schwarten said the transition to a new shared services model will entail preparation among affected staff members to avoid disturbance in the agencies and ensure smooth deliverance of payroll and financial services to the government.

McComiskie also suggested that ET and Queensland Health take charge in applying their own finance and payroll businesses. He also recommended that the other agencies tap the payroll and financial services of the new rest-of-Government shared service provider. McComiskie included in his recommendation the centralization of portfolio management and project support of agencies to keep consistency in the delivery of the projects.

The Shared Services CEO sub-committee tasked to implement the new shared services model across government will be headed by the Director-General of the Department of Premier and Cabinet, said Schwarten.

 

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