Collapse of Diamond Coach Operator Threatens York Hotel, Holiday Trips

Lucas Gilmore, “Big 4″ observer
January 10, 2011 /

Newington Hotel in York, which regularly accommodates two coaches of tourists from Diamond Holidays weekly, fears the coach operator‘s insolvency might cause its business a “five-figure loss”if the coach operator remains under administration.

The Swansea-based coach operator fell into PricewaterhouseCoopers administration on January 7 after continuous price increase of fuel and rigid trading environment slammed the industry and suspended its trading. The coach operator, which employs 86 employees, had been carrying around 80,000 people around Europe every year and generating annual revenue of £11 million. In the next four weeks, Newington Hotel was expecting about 250 customers to be fetched by the coach operator, but this might be put into a halt as holiday and day trips have been temporarily canceled while financial experts are looking for alternatives.

Newington Hotel started giving discounts to the clients of the coach operator who would still pursue their planned visit to the area after the hotel staff learned Diamond Coach’s collapse through a phone call from a customer asking about the issue.

PricewaterhouseCoopers administrators said customers who had booked for holiday trips with the coach operator would be refunded, but those that booked only for day trips have “less clear” chance of getting reimbursed. PwC partner Rob Lewis assured the customers that they will receive each a call about the condition of their payments.

The administrators have already received signs of interest from prospective buyers of the coach operator including Edwards Coaches, which is rated as one of the biggest in Wales. On Monday, PwC administrators will hold a meeting with all of the interested buyers of the coach operator with the assurance that nobody will be preferably treated.


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