Accenture Wins American Water Contract for Business Transformation

Steven Bobson, Europe & Americas Editor
November 10, 2010 /

Accenture has won the contract for assisting in the development of a blueprint for American Water’s business transformation program.

American Water is the largest investor-owned US water and wastewater utility company.
The business transformation program is going to be a strategic initiative by American Water to build efficiencies and provide more cost-effective services to its clients.

Andrew Twadelle, who is the Vice President for Business Transformation at American Water, said in a statement that the firm was confident that Accenture had the breadth of skills and level of knowledge that will serve their organization well to refine and redesign many of their core business processes to enhance service to their clients.

To support American Water’s business transformation strategy, Accenture will be leveraging its global experience of leading large scale implementation efforts.

Accenture will be working closely with American Waters and the Business Transformation team to realize the full potential of its new technology implementation by helping to confirm that American Water’s business processes are aligned with the new software technologies. It will be working as a “solutions implementer”.
David L. Bieber, the Managing Director of Accenture’s Utilities industry group in North America, said:

“Accenture is committed to teaming with American Water — leveraging our technology and process capabilities and industry experience — to help them achieve their goals and innovate for the future.”

Accenture will be helping American Water in analyzing its current processes and designing a blueprint for process and organizational changes. It will also be studying its new systems with the aim of enabling its business transformation.

Accenture’s scope of work in this regard shall include assessing how the software will support the re-engineered processes as well as assessing the type of training programs that employees will need.

 

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