Verizon Wireless Rolls Out New Business Tool

Jay Decenella, IT audit expert
October 12, 2011 /

Verizon Wireless has introduced a breakthrough business tool that combines the processing power of Android smartphones and its wireless network with existing enterprise telephone systems to support employee mobility while maintaining corporate security and control.

“As the workforce becomes increasingly mobile, enterprises are compelled to expend precious time, money and IT resources to manage employees’ mobile connectivity while away from the office,” Verizon said in a statement.

The business tool, obile Unified Communications Client, was launched at the CTIA Enterprise and Applications 2011.

Using the Mobile UC Client, an employee’s personal mobile number and business landline number are both instantly accessible from a user’s smartphone. Mobile employees can place calls and answer them from their work number even when away from the office. Calls initiated from the mobile phone’s business identity are routed through the existing corporate IP PBX system and display the employee’s business number to callers.

The business identity mode allows companies to leverage the benefits of their PBX system by routing mobile calls through the existing IP PBX system to maximize Least Cost Routing for savings on international and intra-company calls, while also maintaining business credibility to customers and prospects who see the business number in their caller ID.

Employees can access voicemail and other frequently used desk phone features, such as call hold, transfer and conference capabilities, from their smartphones, which helps increase productivity and support the mobile office experience.

“The Mobile Unified Communications Client from Verizon Wireless revolutionizes the concept of the office phone,” said Bill Versen, director, Advanced Mobile Communications, Verizon Wireless.

To maximize the full experience of the Mobile UC Client, Verizon Wireless developed the enterprise-class Mobile UC Docking Station (sold as a complementary accessory) to connect Android smartphones to a business’ Ethernet.

Similar to a traditional office phone with standard functions, such as enterprise directory access, “do not disturb,” speakerphone and voicemail, the docking station leverages Android smartphones to power the office phone experience. When the mobile phone is docked, it doesn’t use wireless minutes for calls.

The accessory requires minimal IT services to deploy and manage, while the cost is significantly less than traditional IP desk phones.

“Employees’ work habits and technology have evolved dramatically over the past few years and it’s time for the office phone to evolve with it,” said Mike Sapien, principal analyst, Enterprise Practice, Ovum.

Deployment for the Mobile UC Client is easy and does not require any additional hardware purchases. The enterprise’s IT department is provided with a configuration tool that allows them to establish profiles for end users specific to their PBX identities.

The Mobile UC Client is deployed by download from V CAST Apps store. All existing parameters for smartphone usage, existing PBX calling restrictions and policies, and security settings are maintained with the client.

Verizon Wireless’ Mobile UC Client is compatible with leading IP PBX manufacturers, including Cisco Unified Communications Manager 6.1.4 and above and Avaya Communication Manager 5.2 and above.

Verizon Wireless’ Mobile UC Client currently supports the following Android smartphones by Motorola: DROID X, DROID X2, DROID 2, DROID 2 GLOBAL and DROID PRO, with other devices and manufacturers to follow.


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