Gmail Does Down, Reason Remains Unclear

April 17, 2012 /

More than 350 million users worldwide have been affected when Google’s webmail service went down for more than 45 minutes.

Google announced the trouble with Gmail in their apps status dashboard at 5.42pm EST after receiving several reports of errors from users. Overall, fewer than 2 percent of Gmail users were affected.

Gmail users could not send or receive email or access their inboxes as they constantly received an error message upon log-in attempts.

Google said in a statement that it was “investigating reports of an issue” with Gmail.

The service was partially restored by 6.30pm, with a statement from Google that said: “Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

It added: “We’re aware that some users are experiencing an error when accessing their Gmail. We are working on a resolution and apologize for the inconvenience. Thanks for your patience.”

A post from Lifehacker.com offers the following tips on how to access Gmail even when the service is down.

Try Plain HTML

Bookmark the link for the Plain HTML version of Gmail, so you can quickly switch to this alternate mode if Gmail is giving you trouble loading. It doesn’t have all the fancy features that regular old Gmail does, but it can do the job just fine in a pinch.

Use Safe Mode

If you use a lot of different Gmail Labs features, you might find that some of them will conflict with each other, or possibly cause Gmail to stop working. You can use the Safe Mode link to disable all the Labs features and hopefully get Gmail back up and running again. Just visit http://mail.google.com/mail/?labs=0. Some people recommend using the older version or bypassing browser checking links, but they won’t let you access the Labs settings.

Use the Mobile Version

You can access the mobile phone versions of Gmail from your desktop computer, although they are very stripped down and lacking features. You’ll be better off with the Plain HTML version, but in a pinch you can try the mo

 

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